HELP CENTER

Learn how to log in to your Help Center account, where you can submit support requests and manage your tickets.

Account Access

  • First-Time Login
  • Resetting Password

Support Tickets

  • Creating a New Ticket (Chat & Form)
  • Checking the Status of Your Tickets

Account Security

  • Our Commitment to Data Protection
  • Tips for Keeping Your Account Secure

 

Account Access

Access to the Help Center is provided exclusively to registered partner representatives. Our service team handles this registration process for all new clients.

Note: If you try to log in and your email address is not recognized, it means you have not yet been registered. Please contact your Account Manager to request access.

 

First-Time Login

Once your Transfero registration is complete, you will receive a welcome email to set up your Help Center password.

  1. Go to your email inbox.
  2. Open the welcome email from our team.
  3. Click the link provided.
  4. Create your new password.

✅ Done! Your Help Center account is now active.

 

Resetting Your Password

If you've forgotten your password, you can easily reset it by following these steps:

  1. Go to the Help Center sign-in page at https://transfero.zendesk.com/auth/v2/login/.
  2. Select "New to Payments? Sign up" at the bottom left.
  3. Enter your full name and the email associated with your account.
  4. Click "Sign up".

A confirmation message will appear on the screen. Next, check your email to continue.

If you don't see the email within a few minutes, please check your spam or junk folder.

  1. Open the email and click the provided password reset link.
  2. Create and confirm your new password on the page that opens.

✅ Success! Your password has been reset.

You can now return to the sign-in page to log in with your email and new password.

 

Support Tickets

While the Help Center is the fastest way to find answers, our support team is available 24/7 to assist with specific questions and integration challenges

Creating a new ticket

There are two ways to contact a support specialist:

➡️ Live Chat 🗨️ 

For real-time assistance, use the chat icon on the BaaSiC dashboard or in the Help Center.

  1. Click the chat icon.
  2. Provide your name, email, and company.
  3. Select a topic.

✅ You're all set. A specialist will join shortly if necessary.

➡️  Web Form 📄 

For more detailed inquiries, submitting a ticket is the best option.

  1. Go to the Transfero Help Center: https://transferopayments.zendesk.com/.
  2. Click "Submit a request" in the top menu.
  3. Select the product you want to talk about.
  4. Fill in your name.

Optionals: Subject, Reason for contact, Company

  1. Provide a detailed description and (optional) add any relevant attachments.
  2. Click "Submit."

✅ That's it! You'll receive an email confirming your ticket has been received. You can reply directly to any notification email to add more information.

 

Checking the Status of Your Tickets

You can track all support tickets from your organization directly in the Help Center. The section is organized into three tabs for easy navigation:

➡️ My Requests: tickets you personally opened.

➡️ I'm CC'd On: tickets where you were included in the conversation.

➡️ Organization: all tickets associated with your company.

With this full visibility, you can easily track status, manage inquiries, and monitor every ticket submitted by your organization.

Follow these instructions to access the "Requests" page:

1. Log in to your Help Center account.

2. Click on your name in the top-right corner.

3. Select "Requests" from the dropdown menu.

✅ Got it! You will be on the “Requests” page for management. 

 

Account Security & Data Protection

Transfero’s Help Center has security measures that comply with international data protection laws, including the GDPR and LGPD. This means that Transfero will:

  • Collect and process your data only for legitimate business purposes (e.g., providing customer support).
  • Use industry-standard security measures to prevent unauthorized access.
  • Ensure that your data is handled responsibly and confidentially by our staff.

This ensures that only authorized individuals can create an account, thereby protecting your data from unauthorized access.

Tips for Keeping Your Account Secure

Security is a shared responsibility. Here are some tips to help you protect your account:

  • Create a strong password: use a unique combination of uppercase and lowercase letters, numbers, and special characters.
  • Never share your password: our support staff will never ask for your password.
  • Log out of your account: always log out when you finish using the Help Center, especially on public or shared computers.
  • Be aware of phishing: we will never send unsolicited emails asking for your password. If an email looks suspicious, do not click on any links and contact us through official channels.

If you have any questions, please feel free to reach out to our support team.